Menu
Topic 1 – Order, Design & Payment
Any changes are subject to availability and we only entertain requests made at least 2 weeks before delivery. You will need to consult our admin on the request. Kindly submit your change request to the link below or email to us.
Yes, we allow customization to “curate your own”. You may submit your request
here : Curate Your Own
Note : We prefer the design in PDF file and image size must be 11cm x 19cm to get optimum printing quality
You may consult with our designeron the request. Kindly put under remarks on any request.
We recommend customer to review their request and we only allow changes up to 2 times upon confirmation. This is to ensure our production team able to deliver on a timely manner.
As we strive to provide the best possible for everyone, the color and design of each item will be selected at random based on stock availability.
To process the order, we require minimum of
1st Payment : 60% deposit upon order confirmation
2nd Payment : 40% remaining balance a week before delivery.
Once received the confirmation payment on 1st Payment, the designer team will contact on printing details.
Delivery date must be booked and confirmed during purchase for our production and delivery team to make an arrangement.
All payment and not refundable.
We accept payment on following channel s:
Yes, selected items are allowable for urgent order.For order placed within/less 8 weeks and additional RM1.00 per set of urgent fees will be applied.
Kindly select Rush Order items in shop.
Urgent order require minimum 3 Working days for preparation time once confirm.
Topic 2 – Delivery
We currently rely on our 3rd party logistic courier as per following :
We aims to deliver your orders during your requested date. Delivery may varies depending on logistic courier.
DC-delivery team will contact clients 7days prior to delivery/pickup date to confirm on delivery timeframe.
We strive our best to deliver within 3-14 days for normal orders, urgent orders and 2 months for promo orders.
Here are delivery estimate upon shipping :
For any shipping delivery that is not available here, do contact with us
Yes, you can opt for pickup In 2 locations. Kindly ensure you select “Pick Up at Our Studio” and allowable timing.
Deanna Creations Studio ( HQ )
Pick Up & Postage: Monday – Friday | 11am-5pm
lunch break 1-2pm
Please contact our team for assistance during pick up day:
Doorgift : Ms Akmar – +60163350547
Hantaran / Flower : Ms Nisa – +60 11-1121 4500
Location:
Infinity Tower – Main Lobby | Kelana Jaya
https://maps.app.goo.gl/fAiqjUYcrNBsNtMBA
* No walk in allowed at this moment. let’s have an appointment first, thank you
Location 2 : Outside Klang Valley (Only Singapore/Johor)
You will need to contact our JB Hub team, Ms Huda
Deanna Creations Studio
(JB Hub)
Monday – Thursday | 12 noon – 4 pm
Sunday | 10am – 3pm
Contact person:
Ms Huda
+60182820353
Location:
Taman Perling
81200 Johor Bahru
Johor
https://maps.app.goo.gl/jgDa9pNgBrNWy5X26
Note : For Location 2, DC team will share tracking number to track shipping from KL to JB Hub, You may contact our agent for collection arrangement once the item arrived. Ms Huda (+6018 2820353)
As of now we do have option to pickup in JB Hub, you may contact our JB Hub team as following :
Deanna Creations Studio
(JB Hub)
Monday – Thursday | 12 noon – 4 pm
Sunday | 10am – 3pm
Contact person:
Ms Huda
+60182820353
Location:
Taman Perling
81200 Johor Bahru
Johor
30, Jalan Layang 4
https://maps.app.goo.gl/jgDa9pNgBrNWy5X26
We can hold your item for maximum of 2 weeks from confirmed delivery date and you will need to give us 14 days heads-up for arrangement. Once you are ready for delivery, kindly contact DC team, Ms Syazwani at +6013-744 2103 for arrangemen
If you wish to change your delivery date/time/address, kindly re-arrange with our DC Sales team within 7 days notice
We ensure that we are striving for the best in our Quality and Check control before shipping.
Item delivered considered ‘Received in Good Condition’ if no issue reported after 3days.For our merchandise item, we only cover 3 days warranty for manufacturer defects upon effective data of receiving.
However, in the case of any of your order received in defect you may refer to following :
© 2023 Deanna Creations. All Rights Reserved.
